خدمات پس از فروش
Providing a dedicated customer service team with easy access for our
sale partners to highly experienced Parsian Speed Control people is core
to delivering added value throughout all of our global activities.
Access to an expert person who can take ownership of issues ranging from
responsive order entry to logistics support ensures timely response and
is key to delivering customer satisfaction. Our escalation management
procedures allow us to coordinate throughout the entire value chain, no
matter where in the world, to deliver accurate and fast solutions.
پشتیبانی فنی
Parsian Speed Control technical support is provided by highly
experienced product and application engineers with the ability to
escalate each support request as required to ensure an effective
solution is found. Our online knowledge database includes search
facilities that will look at the entire portal, including interrogation
of text within documents and folders to ensure past experience is used
to deliver continuously improving technical support. Each technical
support request is logged for traceability and transparency and to allow
feedback into a knowledge base that helps direct future design,
application and support interface needs of our customers.
نصب و راه اندازی
From installation checks to function and integration testing with
commissioning; to trial run programmes, inspection and maintenance and
on site repair. Parsian Speed Control provides local service with highly
trained experts that are located close to our customers and available
when needed. Supporting world class product reliability, our objective
is to minimise downtime for our customers through scheduling
preventative maintenance measures where required. Transparent field
service key performance indicators and mapping ensure that this service
is always of the highest possible quality and value.
