خدمات پس از فروش
Providing a dedicated customer service team with easy access for our sale partners to highly experienced Parsian Speed Control people is core to delivering added value throughout all of our global activities. Access to an expert person who can take ownership of issues ranging from responsive order entry to logistics support ensures timely response and is key to delivering customer satisfaction. Our escalation management procedures allow us to coordinate throughout the entire value chain, no matter where in the world, to deliver accurate and fast solutions.
Parsian Speed Control technical support is provided by highly experienced product and application engineers with the ability to escalate each support request as required to ensure an effective solution is found. Our online knowledge database includes search facilities that will look at the entire portal, including interrogation of text within documents and folders to ensure past experience is used to deliver continuously improving technical support. Each technical support request is logged for traceability and transparency and to allow feedback into a knowledge base that helps direct future design, application and support interface needs of our customers.
نصب و راه اندازی
From installation checks to function and integration testing with commissioning; to trial run programmes, inspection and maintenance and on site repair. Parsian Speed Control provides local service with highly trained experts that are located close to our customers and available when needed. Supporting world class product reliability, our objective is to minimise downtime for our customers through scheduling preventative maintenance measures where required. Transparent field service key performance indicators and mapping ensure that this service is always of the highest possible quality and value.